Answers, considered.

When your order leaves our care, the shipping confirmation includes a tracking link. Carrier events may take a little time to appear after the first scan.

Contact client services as soon as possible with your order number and requested change. Once processing has begun, an update or cancellation cannot be guaranteed.

Check your spam or promotions folder first, then contact us with the email address used at checkout. We can help confirm whether the order was received.

Measure the widest part of each natural nail and compare it with the fit information on the product page. Measure both hands—corresponding nails are not always identical.

Begin with the option that fully covers the natural nail without pressing into the surrounding skin. Follow the product-specific fit directions before making any adjustment.

Shorter lengths feel understated and practical; longer silhouettes make a stronger statement. Rounded shapes soften the hand, while tapered shapes create a sharper line.

Start with clean, dry natural nails and remove surface oil as directed. Arrange the selected sizes before beginning, then follow the instructions supplied with your set.

Preparation, fit, adhesive choice, water exposure, and daily routine can all affect wear. Product-specific directions provide the most accurate guidance for your set.

Never force or peel the nail away. Follow the removal directions for the adhesive you used, allow enough time for it to release, and stop if you feel resistance.

Available destinations, delivery methods, and applicable charges are shown at checkout. Review the full order summary before completing your purchase.

Carrier scans can pause while a parcel moves between facilities. If the expected delivery window has passed, contact client services with your order number and tracking details.

Review the current return policy for eligibility and condition requirements, then contact client services before sending anything back. Include your order number so we can provide the correct next step.